Privacy Policy
Tatacookies respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website tatacookies.com and engage with our services.
1. Information We Collect
- Personal info: name, email, phone, delivery address
- Order info: event theme, quantity, delivery method, budget, notes
- Uploaded inspiration files
- Technical data like IP address and browser (via cookies)
2. How We Use Your Information
- To fulfil and manage cookie orders
- To respond to inquiries and send confirmations
- To improve our site and user experience
- To send updates or marketing emails (if opted in)
- To meet legal obligations
3. Sharing Your Information
- We never sell your personal data
- We share data only with trusted providers like email, payments, or delivery services
- We may disclose info when legally required
4. Data Storage & Security
We store your information securely and use modern safeguards to prevent unauthorized access or misuse.
5. Cookies & Analytics
We use cookies and tools like Google Analytics to understand visitor behavior and improve our site. You can control cookies via your browser settings.
6. Your Rights
- Access your data or request changes
- Request deletion of your personal info
- Opt out of marketing at any time
To make a request, contact us at info@tatacookies.com
7. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect data from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Terms of Service
These Terms of Service govern your access to and use of the Tatacookies website. By using our site or placing an order, you agree to be bound by these terms.
1. Orders & Customisation
- All cookies are handmade and may vary slightly from inspiration images.
- Orders must be placed at least 7 days in advance (subject to availability). We guarantee your order will be ready for your event if it's placed at least 14 days in advance.
- Once confirmed, custom orders cannot be refunded or changed.
2. Payments
All prices are in AUD. Full payment is required before production begins. We use secure third-party payment providers such as Stripe.
3. Allergies Disclaimer
While we do our best to avoid allergens, our cookies may contain or come into contact with wheat, nuts, soy, eggs, or dairy.
4. Intellectual Property
All content on this site—including images, text, logos, and product designs—is the property of Tatacookies and may not be copied or reused without written permission.
5. Limitation of Liability
We are not liable for any damages arising from the use of our website or the consumption of our products, to the extent permitted by Australian law.
6. Governing Law
These terms are governed by the laws of New South Wales, Australia.